Privacy Policy
Ralston Instruments respects your right to privacy. We will never sell or share your name or other personal information to an unrelated third party.
Information We Collect to Help Serve You Better
Requesting Information
(including: requesting a catalog/quote, contacting us via phone, email or website or visiting us at a trade show)
What we collect
- Name
- Company name
- Position in the company
- Mailing address
- Telephone number
- Fax number
- Email address
- Title/job description
- Industry
- Information about products you may be interested in
Why we collect this information
If necessary, we will provide your contact information to our distributor in your area with the express purpose of contacting you about a specific request.
Placing an Order
What we collect
For all orders...
- Name
- Company name
- Billing and shipping address
- Telephone number
- Email address (for sales/shipping confirmations, invoices and statements)
- Fax (in case your email has a problem and we can't deliver emails to you)
For credit card orders....
- Cardholder's name
- Card number
- Card type
- Expiration date
- Security code
Note: Credit card information is not retained after an order is shipped.
Why we collect this information
This information is necessary in order for us to process and complete your order.
No information collected during order placement is shared with anyone but you at any time for any reason unless legally required.
Uses of Personal Information
Ralston Instruments, Inc. may also use personal information for its own purposes to:
- Send new catalogs, pricing information, newsletters, postcards or other marketing material.
- Have a reseller in your area contact you with specific pricing and delivery information, if requested.
- Provide you with notices of new information that may be of use to you. This may include emailed newsletters and new product update notices via email.
- Conduct surveys in an attempt to improve the quality of our products, service or website.
- Help us analyze general traffic patterns throughout our website.
Opt out
If you receive an email newsletter that you do not want you can opt out. To opt out of receiving other marketing material please send an email to us via the Contact Us section of our website. This change will go into effect within 60 days and you will not receive additional marketing information directly from Ralston Instruments, based on your preferences.